Anyone who regularly shops online for merchandise knows the pain returning items can bring. Perhaps you bought pants that are the wrong size or design. Maybe you were sent a DVD or CD that has been mispackaged or damaged. Returns are your only option, but hidden restocking fees can cause the whole process to be a headache.
To avoid making returns the next time you shop online, remember these important tips:
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Trust your instincts. If you don’t feel comfortable buying a product online, do not buy it. Never feel pressured to make an unnecessary purchase, even if it is a “good deal.” Always make sure the retailer you are buying a product from is reputable.
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Double check pricing. It does not matter if the product sold to you is new or used, you should always be suspicious of prices that look and sound too good to be true. Always make an effort to compare prices on and off the internet before you commit to buying any merchandise.
- Insure the safe delivery of your item. Address any delivery concerns before making a final purchase. If you will not be home to receive a package delivery, for example, find out if you can specify your package must be signed for before it is left at your home. Or, if it is a safer option, find out if you can ship it to your office.
- Inspect your merchandise. Look at the item or items you bought upon receiving them. If there is any problem with your merchandise, contact the retailer of that item as quickly as possible. Tell them in writing the problem with the product and ask to exchange for a new item or get a refund. Keep a copy of all correspondence as a backup in case they do not receive the original.
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Print the terms. It is important to print out a dated copy of any terms, conditions and warranties associated with the merchandise you’ve purchased. Also get a copy of the item description, company contact information and confirmation e-mails for your personal records.









